Clebrity Night Shot

Firstly you must arrive early and give yourself enough time to be ready to face customers. They will not be impressed if you turn up tot heir table stressed and rushed. Customers go to restaurants to relax and enjoy themselves and they will get irritated if they are kept waiting.

It is vital to make a good first impression, convey your personality and come across as and friendly and charming. You can achieve this by looking smart and professional and greeting customers with a smile. Make sure all tables are cleaned properly, are presentable and visually pleasing. Customer satisfaction is top priority for restaurants and first impressions directly contribute to a customers overall experience.

Try to interact with customers on a personal level and engage in polite conversation where appropriate. If there is a family then interact with the children and try to put a smile on their face. Parents will love you for it and will be glad to see their children enjoying themselves. Try to establish whether your clients are celebrating a special occasion so that you can enhance their experience and make it feel unique.

However, it is also important not to be too invasive and to give customers their privacy. Be efficient and stick to the structure that you are given for food delivery to prevent any mistakes or late meals.

Don't fuss too much when taking orders, but provide all the required information. It can be very useful to memorise the menu so that you can provide the best service to customers and get their orders right every time. You must aim to deliver food on time and all together. When you have done this make sure that after the customer has had time to try their meal, then ask them if everything is OK and deal with any requests graciously. Sometimes customers can become irritated or upset and it is important that you can cope under pressure. Stay calm and under control when customers get angry and rude and try to resolve the situation as soon as possible.

Experienced and intelligent waiters will be aware of potential opportunities to up sell. For example suggesting different food options, making customers aware of special offers and tempting them into ordering a pudding are good ways of attempting to increase revenue.